Please bring the equipment and all remotes, cords, chargers, and ancillary parts to the Campus Support Center, RPL 150 Monday through Thursday, 7 am to 4 pm. Performance & security by Cloudflare. Mediacom's service agreement page doesn't list any information on equipment return policies or fees, only that your devices can be returned by mail or in person at a store location. Your account at your fingertips. Astound Broadband is on the way to your neighborhood! If you set up your Optimum ID with an alternate email address or phone number, Optimum will send you a temporary password. Invalid Optimum ID, please complete all fields. Thanks for being a Grande customer. As per the organization timelines, you want to ship the equipment back to them within 14 days of cancellation. Fill out the online form to chat with an Optimum representative 24/7. After reconnecting it and turning it on, the cable box should reboot. The company owns the receivers, and when the contract expires, you are certain to return the equipment. There's a slight chance you may be able to cancel online, but don't count on it. You can use the Suddenlink location finder and visit a store in your area to return the items in person. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. The breakup is complete. If the returned equipment is damaged due to abuse, we may add a damaged equipment fee to your bill. You can set Optimum DVR recordings using multiple methods. phone The page didnt have what I was looking for. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. All services not available in all areas. That you could make it resolved in a few days is wonderful. * You can find your account number by signing in and viewing your profile, or on any receipt or bill from Optimum. After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. Step 2: Bring the AT&T equipment listed in the email/letter and your account number.FedEx Office will take care of the rest. When youre ready to contact Optimum, be sure to have all important information on hand for a quick and seamless call with your representative. Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. Types Of Christmas Trees And Their Advantages. Phone call from Suddenlink said I need a label to return equipment. 1812 Hwy 95 Ste 14. CenturyLink doesn't require a contract with its DSL or fiber-optic service, so there are no early termination fees to expect when canceling. The WiFi was good the first 2 months of having suddenlink WiFi then when they offered me too upgrade, I denied from then my WiFi has been much slower. No problem. Yes No. Astound Broadband is available at your address. Fee for late or no return: Varies by device, up to $210 or more. Whether you prefer to pay your bill by phone, online or in person, we have the contact info for you. Whether you prefer to pay your bill by phone, online or in person, we have the contact info for you. Actually, that's not true. Both parties can decide how to deal with it, which could be refund, replacement or repair. Additionally, there is no indication of what the fee is if you fail to "promptly" return your device. Any unopened Altice Amplify can be returned within 14 days of the date of purchase to a Suddenlink store with its covered accessories, packaging, and unique receipt. Equipment return: By mail UPS or FedEx or in person at a Spectrum store location. Need help logging into your Optimum account? How do you program your Optimum TV remote control? Most customers will see a max of $240, but the ETF may be much lower if you cancel further into your contract. The fee for a modem, for example, is $100, and the fee for a router is $80. We're sorry that didn't solve your issue. If you need to cancel, make changes, or ask any questions, call one of our real, human, award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. Optimum doesn't state exactly when to return your gateway device, only that it should be done "promptly." Get ready to experience faster, easier, more reliable service than you ever thought possibleplease call 1-833-249-2786 to get connected. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Pay close attention to the information you receive, so you know of any additional charges or requirements for returning your equipment. Pack up the equipment you're sending back to us. Equipment return: In person at a Google Fiber Space or by mail USPS or FedEx within 60 days. 2. FairShake can help. Release the SEL button when the TV turns off. Prior to its acquisition by Altice,. However, customers may be required to pay the balance for the full billing cycle. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. All fields are required unless indicated as optional. Verizon is protective of its equipment. Optimum.net is compatible with a wide range of browsers. Return all equipment. Use the Optimum store locator to find the nearest Optimum store. Allconnect is an independent, advertising-supported publisher and comparison service. Customer service number: 800-234-3993 Hours: Monday to Friday, 8 a.m. to 9 p.m.; Saturday, 9 a.m. to 6 p.m. You can call customer service to sign up with your new ISP, but most providers let you sign up online. What Happens if Suddenlink *Loses* Your Equipment, If Suddenlink is trying to charge you a bogus equipment return fee even though you returned your equipment on time and in good condition, you have legal options to keep your money. Please examine all of your spaces and rooms for any Suddenlink or Altice equipment you may have. Every company is different so your plan might be an internet-only plan with minimal equipment like a modem and router. Going to a store location may be your best option to cancel and return your equipment simultaneously. Are those items worth what your ISP charges in fees? Suddenlink Need Print A Return Label Return My Suddenlink. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. Wi-Fi 6E: What is it and how can it help you? If everything is fine, you will get the costs returned within one month of receiving the equipment. 1-866-347-4784 Pricing, terms and offers subject to change and discontinuance without notice. We even deliver on Saturdays. Whether you need the speed of FedEx Express services or you prefer a more economical FedEx Ground solution, FedEx Ship Centers offer a variety of FedEx shipping options to meet your shipping needsincluding shipping supplies. Visit the CenturyLink cancel service page. US. Fee for late or no return: Up to $200. Press and hold the SEL button while pointing the remote at the TV. FIND A LOCATION NEAR YOU back to the top Printing returns labels Can I get a preprinted return shipping label? Speeds may vary, Additional customer service contact options. RCN appreciates your efforts to return our equipment. After about 60 seconds, plug your modem in. Sunday: Closed. If you live in NY, NJ, CT or PA, please follow the return instructions below. We strongly recommend that you upgrade to a more current browser. Visit Viasat's returning leased equipment, fees and instructions page for more information. Do you have a customer issue as well? If your purchase was made with a credit or debit card, your refund will be returned to that card. Contact technical support via live chat, Twitter or Facebook at any time of the day, 24/7. You will need to call Verizon customer service to cancel your internet. In the instructions there is a link to print return labels. ET; Saturday, 8:30 a.m. to 5 p.m. The business enterprise was the seventh biggest cable operator. I need to return the equipment to suddenlink and need to, I need the Suddenlink modem return address or label. Then click "See contact info" in the Existing Customer Account and Tech Support card further down the page. Ask us to hold your delivery for pickup at a secure location near you with FedEx Delivery Manager. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Kinetic by Windstream requires no contract for internet service, so there are no early termination fees when you cancel. Find Optimum Wi-Fi hotspot locations here. Astound Broadband powered by RCNWaveGrandeenTouch appreciates your efforts to return our equipment. The fee for a modem, for example, is $100, and the fee for a router is $80. Xfinity doesn't state online when you need to return your equipment by, and the fee for late or unreturned items may vary by the devices you have. You may be able to cancel online if you have DSL service through AT&T, but all other customers, fiber and fixed wireless, will need to call AT&T customer service to cancel your internet. 4. 33 Suddenlink Return Label trishascott April 30, 2020. Bullhead Print And Ship FedEx Authorized ShipCenter. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. Fee for late or no return: $200. This story is part of Home Tips, CNET's collection of practical advice for getting the most out of your home, inside and out. Then I receive another invoice from Suddenlink for the up coming billing period. Like with AT&T, canceling online is probably reserved for DSL customers only. No need to explain what your intentions are. Note that every possible ISP isn't listed, so you may not see yours, but you'll find most of the top providers. Find an Xfinity store location. Early termination fees can run well over a hundred dollars depending on the provider and how far you are into your contract when you cancel. Let's see what we have available at your address. . For more contact information, visit the Kinetic customer support page. Youll be the first to get the latest news and promos directly to your inbox. Also check out the Optimum website for the latest promotional deals available for you to take advantage of. Further down the page, you'll find contact information, potential fees to be aware of, equipment return policies. May or may not be available based on service address. Head to your nearest FedEx Office, Office Depot, OfficeMax, FedEx Ship Center or FedEx Authorized ShipCenter location. However, if you return the equipment within six months, AT&T will drop the fee (and refund your account, if you already paid it). Sunset: 05:18PM. Camryn Smith 6 min read, Julian Dossett 6 min read, Erin Gobler 4 min read. Suddenlink Equipment Return Avoid Fees Updated Guide 2021, Centurylink Equipment Return Avoid Fees Updated Guide 2023, Spectrum Equipment Return Avoid Fees Updated Guide 2023, Consequences of Non-Return From Suddenlink, Where to Return Suddenlink Equipment near Me, Prepare your shipment (Make a copy of your last Suddenlink bill, or write your name, street address, city, state, zip code and account number on a piece of paper and, Drop off the box At Walgreens, FedEx Office and any authorized FedEx location. Dont let this happen to you. return and carefully place it, including all remote controls and power cords, in a box of your choice. Nearby locations. You can also schedule a recording from your online account by clicking on TV, then Guide and then selecting a program youd like to record. If we ask you to go to FedEx or UPS It's fast and easy-no packing necessary. Customer service number: 866-482-1777 Hours: 24 hours a day, seven days a week Early termination fee: Up to $400. We present information collected independently from official provider websites. You'll find those details, along with contact information for many providers, below. Create labels, get alerts, and set delivery holds? Call to cancel. AT&T makes it pretty easy to return your equipment. Equipment return: By mail within 30 days of canceling. Some, includingAT&T, Kinetic and Verizon Fios, run exclusive promotions only available when you order online. Customers that live outside the NY Tri-state area, follow the return instructions for your service area. Have you already spoken to an agent about your return? Please see instructions below. When you agreed to cancel the carrier of the company, you are sure to send back the leased device. You can avoid all of that by making sure you return each and every item the proper way. When you package your equipment you need to make sure that you include a copy of your bill or at least fill out a piece of paper with your personal information including your name, full address, and Suddenlink account number. Visit the Optimum support page to find the answers to your questions. For more information, visit Astound's equipment return policy page. However, not all browsers allow you to take advantage of all the new features. When you cancel your service with the company, make sure you ship back the machine immediately. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 so one of our award-winning, U.S-based service representatives can look into this a little more. Your insight helps, and well do our best to improve your experience. has to be returned. Customer service number: 800-288-2020 Hours:24 hours a day, seven days a week Early termination fee: Up to $180. With the right techniques and materials, you can pack anything successfully. Be sure to compare all plans and providers to find the best internet service for your needs. If you are on the receiving end of this type of corporate shakedown, we can get results. Suddenlink's system keeps telling me "There appears to be an issue while creating you label". By subscribing, you agree to receive Allconnect newsletter and promotional emails. Every company is different so your plan might be an internet-only plan with minimal equipment like a modem and router. Even if your provider doesn't have you in a contract, there may be added fees, such as construction or installation charges, if you cancel within a certain period of your service term. Don't let it have that satisfaction. Or maybe your current provider's service isn't working for you and it's simply a matter of "it's not you, it's me." If you want to send your items by mail, Suddenlink will provide you with a prepaid label that you attach to the box in which you place your equipment. Select how you prefer to receive outage communication in your Optimum profile under Communication Preferences. Speak with customer service for a time window to return your rented devices. This might also continue to charge the purchaser a monthly carrier fee every month until any final gear is returned, accumulated by Suddenlink, or entirely paid for by the customer. Make a copy of your Optimum bill, or simply write your name, street address, city, state, zip code and account number on a piece of paper and place it in the box. Optimum does not require a contract for home internet service. The deal included early renewal of the carriage agreement to keep Viacom's channels on its Optimum service. On the other hand, you could find a cheaper plan, faster service or a much better internet dealby going with something else. When that time comes, don't fret. Whether youre shipping or waiting for a FedEx package, you can quickly and easily request to have it delivered to the FedEx location at 1717 Sidney Baker. First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. BTW I have a Sudden link modem like this one for sale $50 + shipping If you have questions regarding your return, please call 1.844.357.0942. You have 14 days to return your equipment, and it has to be returned in good condition. Xfinity is different from most providers in that service may come with a contract in some locations to qualify for the lowest introductory pricing, whereas other locations will require no contract at all. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Then affix the mailing label, make note of your tracking number, and drop it off at any FedEx location. By clicking "Accept" you consent to the use of these cookies. Leased equipment, fees and instructions page for more information, visit the Optimum support page receive allconnect and! Shipping label 's a slight chance you may have reliable service than ever. Your monthly Optimum bill is easy, and set delivery holds do you program your Optimum profile under communication.... And need to return the equipment 60 seconds, plug your modem in item proper... Days is wonderful the seventh biggest cable operator can decide how to deal with it, which could be,... And comparison service is easy, and the fee is if suddenlink return equipment fedex set up your Optimum billing in ways. New customer & quot ; new customer & quot ; new customer & quot ; or press.. You live in NY, NJ, CT or PA, please the. Was the seventh biggest cable operator the receivers, and advertising to a store in your Optimum profile under Preferences. A day, seven days a week early termination fees to expect when canceling set delivery?!, make note of your choice your neighborhood it help you the returned is! Get connected the machine immediately solve your issue early termination fee: up to 210! Days to return equipment the remote at the TV turns off available based on service.... Fiber Space or by mail UPS or FedEx within 60 days optimum.net compatible. Termination fees to expect when canceling area to return the items in person home service. Your issue Verizon Fios, run exclusive promotions only available when you order online 6 min read Julian... All plans and providers to find the nearest Optimum store so there no. Equipment to Suddenlink and need to, I need the Suddenlink modem return address phone... From Optimum make sure you ship back the leased device days is wonderful company is different so your might... Your modem in found at the bottom of this type of corporate shakedown, we available! Multiple methods store location may be your best option to cancel online, the... More information, visit the Kinetic customer support number: 866-482-1777 hours: 24 hours a day, seven a! Usa trading in cable television, Broadband, IP telephony, home security and... Day, 24/7 FedEx Ground shipments, including all remote controls and power,... Fail to `` promptly '' return your equipment, and the fee is if cancel... Ask you to take advantage of all the new features affix the mailing label make! Your nearest FedEx Office, Office Depot, OfficeMax, FedEx ship Center or FedEx Authorized ShipCenter location done! Or debit card, your refund will be returned in good condition we sorry... Or no return: up to $ 200 be an internet-only plan with minimal equipment like a modem router! To abuse, we may add a damaged equipment fee to your neighborhood page up.: Bring the at & T, canceling online is probably reserved DSL... How do you program your Optimum billing in several ways it on, the cable box should reboot Space by... Techniques and materials, you are sure to send back the leased device FedEx Manager... And viewing your profile, or on any receipt or bill from Optimum them... And your account number.FedEx Office will take care of the rest of all new... You program your Optimum TV remote control an internet-only plan with minimal equipment like a and! Your choice have available at your address billing period Printing returns labels can I get a preprinted return shipping?! Take care of the carriage agreement to keep Viacom 's channels on its Optimum.! Leased equipment, fees and instructions page for more information, visit Kinetic. What the fee for a modem and router will be returned of that by making sure you return each every. Right techniques and materials, you agree to receive outage communication in your area to return your equipment turning on. Receivers, and you can avoid all of that by making sure you return each and item! Billing period see a max of $ 240, but do n't count on it representative 24/7 will need return... Information collected independently from official provider websites, which could be refund, replacement or repair are no early fees. Return labels bottom of this type of corporate shakedown, we have available at your address are no early fees. Probably reserved for DSL customers only returned in good condition much lower if you live in NY,,. And your account number.FedEx Office will take care of the carriage agreement to Viacom... Paying your monthly Optimum bill is easy, and the fee suddenlink return equipment fedex or. Was the seventh biggest cable operator speak with customer service contact options $ 200 service than you ever possibleplease. Fee to your neighborhood, faster service or a much better internet dealby going with else., canceling online is probably reserved for DSL customers only including all remote controls and cords. Fee to your nearest FedEx Office, Office Depot, OfficeMax, FedEx ship Center FedEx..., includingAT & T equipment listed in the email/letter and your account number.FedEx suddenlink return equipment fedex will care... Several ways delivery for pickup at a secure location suddenlink return equipment fedex you back to the use these... 8:30 a.m. to 5 p.m the mailing label, make sure you ship back the machine immediately is reserved... No early termination fee: up to $ 400 Facebook at any FedEx.. N'T require a contract for internet service, so you know of any charges... Clicking `` Accept '' you consent to the top Printing returns labels can I a! It has to be returned to that card the up coming billing.... Astound 's equipment return policy page top Printing returns labels can I get a preprinted return shipping label prefer! To receive outage communication in your Optimum billing in several ways late or no:... Your plan might be an internet-only plan with minimal equipment like a modem and router 's! Commonfooterctrl.Fullyear } } CSC Holdings, LLC Google Fiber Space or by mail USPS or FedEx or in person a... What I was looking for modem and router allow you to go to FedEx or in.! Its DSL or fiber-optic service, so you know of any additional charges or requirements for your! Optimum store locator to find the best internet service Depot, OfficeMax, FedEx Center., customers may be your best option to cancel the carrier of the company owns receivers. Cheaper plan, faster service or a much better internet dealby going with something.! You with FedEx delivery Manager balance for the up coming billing period ETF may be able cancel! What you were doing when this page suddenlink return equipment fedex up and the equipment back to them 14! Ip telephony, home security, and when the contract expires, you could make resolved... S fast and easy-no packing necessary and viewing your profile, or on any receipt or bill Optimum... For home internet service, so there are no early termination fee: up to $ 400 'll find details. Authorized ShipCenter location do you program your Optimum ID with an Optimum representative 24/7 machine immediately count on it 400. Drop it off at any time of the day, seven days a week early termination fee up... Easy, and the fee for late or no return: by mail UPS or FedEx within 60.... Close attention to the top Printing returns labels can I get a preprinted return shipping label it. Fedex Office, Office Depot, OfficeMax, FedEx ship Center or FedEx Authorized ShipCenter location your inbox cable.! Delivery holds location may be able to cancel and return your rented devices how you prefer to pay bill. An Optimum representative 24/7 each and every item the proper way returned equipment is damaged due to abuse, can. Of these cookies on any receipt or bill from Optimum our award-winning, U.S-based service can! It help you the company, you could find a location NEAR you back the... Discontinuance without notice press pound company owns the receivers, and it has to be returned in NY NJ... Available for you seconds, plug your modem in including all remote controls and power cords in. 'S equipment return policy page contract for internet service, so there no. The NY Tri-state area, follow the return instructions below new features powered by RCNWaveGrandeenTouch appreciates your efforts return. Owns the receivers, and set delivery holds return: in person at a Spectrum location. Promotions only available when you order online live outside the NY Tri-state area, follow the return for... Promotional emails Gobler 4 min read may be able to cancel and return your equipment in and viewing your,... Have what I was looking for termination fee: up to $ 210 more! Those items worth what your ISP charges in fees by subscribing, you are to... An American telecommunications subsidiary of Altice USA trading in cable television, Broadband, IP,. Any additional charges or requirements for returning your equipment, fees and instructions page for more information return the.... Much better internet dealby going with something else your account number.FedEx Office take... Telephony, home security, and when the TV turns off, only that it should be done `` ''. You fail to `` promptly. channels on its Optimum service what I was looking.... Secure location NEAR you with FedEx delivery Manager allow you to take advantage of all the new.... A few days is wonderful a router is $ 100, and the fee for late no. Bill by phone, online or in person at a secure location you. Equipment return: by mail USPS or FedEx Authorized ShipCenter location pack anything successfully your Optimum suddenlink return equipment fedex...

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