We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth. Maybe it's BYOD and all your users need is O365 and you have no computers/servers to manage. Everything was in-house, and it was a non stop cluster. That non-profit took over another agency, and the number of staff and locations literally doubled. Work in education and we have around 2,500 staff and 15,000 students. The mean response was 136:1. Evaluate your IT key performance indicators (KPIs). Search the forums for similar questions As for time off, I'll take an extended, 3- or 4- day weekend periodically. Sneha Sharma, How many server support staff members does an organization need today? Inheriting a mess means you can't do anything new or expansive without automating previous blunders. 3 NAS - File storage, cloud sync tasks, etc. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. How Does Augmented Reality Address Top Business Priorities? 2. On Spiceworks, many people responded with details about the environments they supportand the range was notable. ET 10% of an FTE. How much IT staff do you need: Lessons for leaders. Nick Michelogiannakis, Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. Our research practices and procedures distill large volumes of data into clear, precise recommendations. If the "guy" is you, do you have a life? Your question was my priority inquiry during my first trip to SpiceWorld. 1 VM with monitoring software, log collection, etc. I have seen recommendations of 1/50 users but have rarely seen staffing that full anywhere. I once worked at a public library with 1/2 dozen IT staff, 18 locations and about 200 employees. because honestly, for the most part I wouldn't change a thing. Around 500 actual users (800+ or so employees). There are usually more procedural problems at the core rather than a discrete lack of resources. SolarWinds has a deep connection to the IT community. That brought the ratio to ~ 215:1 while the stated 75:1 was still the official party line (and still no consideration for the county and out out-based employees). What happens when you take leave? Deciding the proper user/IT support ratio. Whats the ideal ratio support staff ratio in your MSP? For this reason, I like to have at least 4 IT staff per 1 non-IT staff. Microsoft Azure, Exchange online, Sharepoint, Teams, Power Platform, Microsoft security, Intune, et, Point of contact for MSP handling some private cloud stuff. Legal Documents OP only referenced various technologies without stating whether they work reliably, and again the ticket system will help there. Monitoring and management of provisioned mobile devices should be kept in-house. Gartner prides itself on its reputation for independence and objectivity. When it comes to IT staffing ratios, a few interesting metrics can be looked at to determine whether or not an organization has the right number of employees in specific IT job functions. Were on a mission to automate workforce management for hourly employees and bring productivity, optimization and engagement to the frontline. 70% of users in HQ. Were in the region of 350:1 (500:1.5) but I also manage all internal infrastructure, networking, phones, and everything else vaguely IT-related. Gartner Terms of Use to make the computers do the bulk of the work while I focus on things more suited to a human touch. Evaluate the performance metrics of the organization and compare it to the SLAs. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. Privacy Policy. Scrolls Twitter m t.co/DuZMOvn2Lq. 2023 Workforce.com. Privacy Policy. All rights reserved. As organizations modernize their digital workplace, IT cost management will become increasingly important. That alone may warrant a second person. 1 person could handle it if they're extremely organized with their time, but even then it's a bit of a stretch. Discover how Workforce.com implementation unlocks the results you want and the adoption you need, all at the perfect pace. As much as I supported the mission and good work of the agency, I couldn't say no to a 25% pay increase and less responsibility at my current employer. On a fairly regular basis, users will post to Reddit or Spiceworks or another IT forum to ask about the best support staff ratio of techs to users, and what other companies are finding sustainable. Contact us today and tell us which business challenge you are facing, and we will help you to find an updated digital solution. Is this you? I say 2 at minimum due to having multiple office sites that will need support. 2023 Endeavor Business Media, LLC. One way to measure the adaptability of IT staff is to look at server support staffing ratios. Learn how to simplify employee scheduling, optimize labor costs across locations, and help managers make the right decisions in the moment. Security Information at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. Are we under-staffed or over-staffed in each of these IT jobs? or check out the IT Management forum. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. One guy my partner handled all back end software, ERP and SQL and anything else that needed programming. Documentation & Uninstall Information. Because of the importance of this job function, it is not surprising that IT staffing ratios for DBAs are closely watched by IT managers. All rights reserved. Of the 65: 8 are 100% management (non-technical) By looking at IT staffing ratios, we can better understand our strengths and weaknesses as IT professionals. The Spiceworks thread had quite a few corporate IT responses so may be a bit skewed. How many server support staff members does an organization need today? It is not the default printer or the printer the used last time they printed. All rights reserved. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. By clicking the "Submit" button, you are agreeing to the an outside consultant for a special project recommended staffing near the 1/50 level but was impressed we did as well as we did.We did rely on multiple vendors for network support and to spin up new servers which helped. We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision. We serve about 12,000 Students, 500ish staff and 150ish faculty. Gartner is a registered trademark of Gartner, Inc. and its affiliates. I was at a school with over 1000 students, and nearly 200 faculty and staff, mixed environment, 90% macOS and 10% Windows. If you take out those highest numbers, heres how they average out: This is the distribution with the numbers over 700 taken out. I like varied challenges, and I've studied some coding in the past on my own, so I was able to get it done. It presents all the permiss We have a terminalserver and users complain that each time the want to print, the printer is changed to a certain local printer. Build schedules, optimize staffing levels, and manage labor costs. On the low end, a few lucky techs were each supporting about a dozen users. At the end we changed the whole department so we could do more things. Speak with a Gartner specialist to learn how you can access peer and practitioner research backed by proprietary data, insights, advice and tools to help you achieve stronger performance. He was the one who had set up the servers before I joined. Included in Full Research Overview Conclusion Recommended by the Authors About This Research If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. The empty desks meant we could hire more, without IT increase. They also play a critical role in data security. Read the best practices on how to run your workforce. We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. All were back-end support until later when I finally implemented Spiceworks and shifted one person to Help Desk duty which helped immensely but still not enough. Our independence as a research firm enables our experts to provide unbiased advice you can trust. Anything more than this and we may have too many staff members and be overstaffed. This blog post will take a closer look at IT staffing ratios and what they mean for your business. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). There's not going to be a clear answer to that. ), heavy cloud but formidable on-prem infrastructure, 2 Physical servers, with just a few VMs running. I was with a company for 8 years so here is a good benchmark. with this size it is probably more appropriate to use an MSP as 1 person can not do everything due to leave/skillset etc but 120 users 1 person is ok. And over 200 student employees. This metric can be used to measure the amount of data that a company has in relation to the number of IT staff members that they have. At minimum I would have 4 staff members for an organization your size. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. I worked for six years at a non-profit where there were two of us supporting about 500 staff spread out over 30 locations within a 100 mile radius. Efficient Hours in Manufacturing: Turning Lost-Time into Money-Found, Augmented Reality for Pharma: Boost workforce accuracy and productivity, EV Maker Lucid to Focus on Sales Conversions, Building Brand Advocates, ISM Report: Manufacturing Activity Improves Slightly But Still Continues to Shrink, USPS Takes a Detour on Oshkosh BEV Plan, Awarding Ford a Contract, Talks Kick Off on Global Plastic Trash Treaty. Our department is around 12 people with different degrees of roles. We are almost the same but at 250 staff on 3 different offices around the world. 8 a.m. 5 p.m. GMT I work at a company that has a lot of internal services that need various experts in various sectors of IT. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. Its common to hear the IT service desk staff has become so swamped with work they feel like IT firefighters, working long hours and straining to keep the companys IT infrastructure functioning during business hours and throughout the nights and weekends. remote offices were no more than 5-7 people. We were a not-for-profit and 1 of those vendors charged half his normal rate to support us in those situations.EDIT - BTW, I found in-person SpiceWorld events to be one of the best sources of information, education and entertainment of my career. By understanding IT staffing ratios, IT professionals can gain insights into how well they are staffed concerning their workload. I wonder what your team's daily tasks would be? For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. We have 5 people for approximately 12k devices and 1500 users. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. A low data management staffing ratio indicates that a company has fewer data and may be able to get by with fewer IT staff members. The right time and attendance system automatically calculates timesheets for you and lets you see in real-time who is working where and for how long. Hi! The biggest thing I did when I rolled in is spend $350k to get similar hardware everywhere. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. Check out how other businesses found success using Workforce.com. Of the 65: 8 are 100% management (non-technical) For further information, see Guiding Principles on Independence and Objectivity. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. by John Sheesley in CXO. I like the thought of multiple employees to ease/share the workload as well as someone to bounce ideas off of as well as someone else to learn from. Practical solutions and advice for improving labor efficiency and helping your teams achieve success. Have you considered outsourcing some of the IT maintenance, or some of the support? Clients:Log in and download the full report now. The mode average was 150 users per tech. Base Your IT Service Desk Staffing Ratio on the Number of Business Consumer Contacts per IT Service Desk Analyst, Engage in Benchmarking, Rather Than Quick Comparisons With Industry Averages. I'm considered a sort of swiss army knife of IT around here. WebServer Support Staffing Ratios 2021 November, 2021 $ 495.00 Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. Standard Windows environment. This is where ITSM principles come into play, the very thing that those who don't actually have familiarity with ITSM dismiss as "it's just common sense!". Or a software development firm. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. Our environment is a bit different. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. But it also depends on what else is hosted internally. 350ish Adjunct (part-time) Faculty. as we grew we could maintain most of the day to day, but could not really work on projects due to limited staff. Phones, ATMs, etc) in 12 countries. Standard Windows environment. The ideal DBA staffing ratio is often said to be one DBA per database. the third person handled our pricing data for what we did, which was half her time in IT. Option B. Without the ability to determine where you are going next as a business and aligning IT to that, failure is a result. I have done IT work at 3 companies. Ever. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. Now I work with people in 2 buildings we total about 32 employees and 210 students using 197 chromebooks. The most difficult to get rid of was written in largely undocumented COBOL, and duplicating all the functions took 15 years of development. Join your peers for the unveiling of the latest insights at Gartner conferences. The most common staffing ratio is the number of IT support staff per 100 users when it comes to IT support staff. The other important IT job function is database administration. and If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. LaserValley Technologies is an IT service provider. 8 a.m. 7 p.m. Purchase the full bundle of 16 chapters now(click for pricing). Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. is one of the most important functions in any organization. Buy Now We also went from Win NT servers with user manager to 2000 and AD, which ended the custom profiles the previous CIO was so fond of. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. All rights reserved. My company actually walks their talk about work-life balance and gets on us if we're not taking time off for ourselves. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. The new construction helped with wiring and I finally had a chance to do some training on troubleshooting and get more IP's, as well as dispose of all the old junk and get modern hardware. If the goal is to grow and evolve and create innovation, that ratio needs to look more like 15:1 to 50:1, depending on the industry and the level of involvement from outside vendors. Deciding the proper user/IT support ratio. With plans to pursue a career in public relations, Lizs career quickly took. The way I figured it, I can be flexible. Survey results also indicated that CIOs from the largest companies (greater than 1,000 employees) were closest to their ideal level of technical support, with a ratio of end-users to IT staff of 118:1 versus an ideal of 82:1. Anything less than this, and we may not have enough support staff to support our users adequately. All other trademarks are the property of their respective owners. It's been a wild ride. Managing everything what looks like IT (incl. Has it changed over time as youve brought on new clients or systems? Also provided me with more T-shirts than I will likely ever be able to wear out. Like many IT professionals, Lizs entry into the tech industry was unconventional. There is only me (Help Desk) who handles the day-to-day tickets with AD, RDC, and the sorts and my boss you is VP of Information Tech who handles all the big picture stuff. that was ~4500.00 per month for 50 VM's. The survey below shows that IT staffing levels can vary significantly by the size of the company. Fill out the form to connect with a representative and learn more. Sucks to be my manager. DBAs are responsible for ensuring that databases are up and running smoothly. We also got a satellite C-band video content server which was really cool. Will probably pet your dog. A Refresh for 2023: Promoting Aspiration, Not Top-Down Goals, Four Simple Rules to Unlock Digital Transformation. To find out more about how to track time for your IT staff, contact us today. IT staffing ratios can help us make better decisions about allocating our resources. This question cannot and should not be answered by a concrete A:B ratio response. remote offices were no more than 5-7 people. 2022Gartner, Inc. and/or its affiliates. When I go to run the command: Guiding Principles on Independence and Objectivity. And over 200 student employees. When things were just about where we wanted them, the two new hires jumped ship for greener pastures. Great article, but something I want to know is whether these techs are also supporting anything else (IE infrastructure, or are they purely user support? Will this person be called to travel? and Hi all, I'm curious to get thoughts on the following: The environment I am looking at is approximately 120 staff across 3 offices, located both domestically and internationally. Checks email: 3 x day There is FTC Proposes Banning Noncompete Clauses. This can be a good way to measure how well an IT department is staffed if you know the total number of IT projects that they are working on. One way is to look at the number of IT staff members related to the number of users they support. 70% of users in HQ. This metric can be further broken down into different job functions, such as desktop support, server support, or network support. On the high end was one company with one tech for every 3,400 users. You should look at Humana Insurance. On call? However, companies with 500 or fewer employees typically have an IT staffing ratio of about 1:18, while companies with 10,000 or more employees have a ratio of about 1:40. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. We serve about 12,000 Students, 500ish staff and 150ish faculty. I figured we could do 1 or 2 major projects in a year. Our company has about 125 employees across 3 primary offices and a few small cells. This publication may not be reproduced or distributed in any form without Gartners prior written permission. Gartner Terms of Use Is it valid to think that one person can handle all of the infrastructure, given the size and different technologies? . Currently there is a team of 5, but each of us is Pidgeon holed into their own specialist area, so we all support at the same ratio. 80% WFH with users living across the country (one person in Canada). Please turn it on so you can see and interact with everything on our site. Included in Full Research Overview Conclusion Recommended by the Authors About This Research @solarwinds is in THE house at #PINK23. IT staffing ratios give us an idea of how well we are staffed in relation to our workload. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. Applications per IT QA Staff Member, by Organization Size, IT QA as Percentage of IT Staff, by Sector, Applications per IT QA Staff Member, by Sector, Trend in Web/E-Commerce Staff as Percentage of IT Staff, Web/E-Commerce Staff as Percentage of IT Staff, Web/E-Commerce Staff as Percentage of IT Staff, by Organization Size, Web Staff as Percentage of Application Group, by Organization Size, Users per Web/E-Commerce Staff Member, by Organization Size, Web/E-Commerce Staff as Percentage of IT Staff, by Sector, Users per Web/E-Commerce Staff Member, by Sector, Percentage of IT Organizations with Web/E-Commerce Staff, Trend in Project Managers as Percentage of IT Staff, Project Managers as Percentage of IT Staff, by Organization Size. Honestly, I don't know. I'm now part of an IT team of about 120 that supports around 4,000 users. In conclusion, IT staffing ratios can be a useful metric for IT professionals to benchmark their performance and measure their effectiveness. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. Using an online system to create teams with specific pay rates helps cut down on payroll admin time. The IT staffing benchmarks provided for each job function are tailored specifically to provide insights not only on typical IT staffing benchmarks but in many cases productivity measures for IT staff performance. Their numbers included both staff and students. Its research is produced independently by its research organization without input or influence from any third party. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. I lead an IT organization of 14 (including myself) for a company size of 250, spread across 6 facilities in 3 states. Privacy Policy. In-house payroll and HRIS integrations to keep employee data in sync. We're ~80 employees, 100% work from home (no office at all), our physical servers for legacy file access are in a colo facility close-ish to me and my boss, otherwise most stuff is in the cloud. For your described situation I'd say 2 IT employees could possibly handle it. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. Evaluate your IT key performance indicators (KPIs). As a result, IT professionals must be adaptable and able to learn new skills quickly. Login to get free content each month and build your personal library at Avasant.com, Trend in Help Desk Staff as Percentage of IT Staff, Help Desk Staff as Percentage of IT Staff, Help Desk Staff as Percentage of IT Staff, by Organization Size, End-User Support Group as Percentage of IT Staff, by Organization Size, Users per Help Desk Staff Member, by Organization Size, Applications per Help Desk Staff Member, by Organization Size, Help Desk Staff as Percentage of IT Staff, by Sector, Users per Help Desk Staff Member, by Sector, Applications per Help Desk Staff Member, by Sector, First-Call Resolution Rate, by Organization Size, Trend in Desktop Support Staff as Percentage of IT Staff, Desktop Support Staff as Percentage of IT Staff, Desktop Support Staff as Percentage of IT Staff, by Organization Size, Desktop Support Staff as Percentage of End-User Support Group, by Organization Size, End-User Support Staff as Percentage of IT Staff, by Organization Size, PCs per Desktop Support Staff Member, by Organization Size, Users per Desktop Support Staff Member, by Organization Size, Applications per Desktop Support Staff Member, by Organization Size, Desktop Support Staff as Percentage of IT Staff, by Sector, Users per End-User Support Staff Member, by Sector, PCs per Desktop Support Staff Member, by Sector, Trend in Network Support Staff as Percentage of IT Staff, Network Support Staff as Percentage of IT Staff, Network Support Staff as Percentage of IT Staff, by Organization Size, Network Support Staff as Percentage of Network Group, by Organization Size, Users per Network Support Staff Member, by Organization Size, Network Devices per Network Support Staff Member, by Organization Size, Network Devices per Network Support Staff Member, by Sector, Network Support Staff as Percentage of IT Staff, by Sector, Users per Network Support Staff Member, by Sector, Trend in Server Support Staff as Percentage of IT Staff, Server Support Staff as Percentage of IT Staff, Server Support Staff as Percentage of IT Staff, by Organization Size, Servers per Server Support Staff Member, by Organization Size, OS Instances per Server Support Staff Member, by Organization Size, Users per Server Support Staff Member, by Organization Size, Server Support Staff as a Percentage of IT Staff, by Sector, Servers per Server Support Staff Member, by Sector, OS Instances per Server Support Staff Member, by Sector, Users per Server Support Staff Member, by Sector, Trend in Database Administrators as Percentage of IT Staff, Database Administrators as Percentage of IT Staff, Database Administrators as Percentage of IT Staff, by Organization Size, Database Administrators as Percentage of Data Center Group, by Organization Size, Users per Database Administrator, by Organization Size, Applications per Database Administrator, by Organization Size, Database Administrators as Percentage of IT Staff, by Sector, Users per Database Administrator, by Sector, Applications per Database Administrator, by Sector, Percentage of Organizations with Database Administrators, Trend in Data Management Staff as Percentage of IT Staff, Data Management Staff as Percentage of IT Staff, Data Management Staff as Percentage of IT Staff, by Organization Size, Data Management Staff as Percentage of Application Group, by Organization Size, Users per Data Management Staff Member, by Organization Size, Applications per Data Management Staff Member, by Organization Size, Data Management Staff as Percentage of IT Staff, by Sector, Users per Data Management Staff Member, by Sector, Applications per Data Management Staff Member, by Sector, Percentage of IT Organizations with Data Management Staff, Trend in Application Developers as Percentage of IT Staff, Application Developers as Percentage of IT Staff, Application Developers as Percentage of IT Staff, by Organization Size, Application Group as Percentage of IT Staff, by Organization Size, Users per Application Programming Staff Member, by Organization Size, Applications per Application Programming Staff Member, by Organization Size, Application Developers as a Percentage of IT Staff, by Sector, Users per Application Developer, by Sector, Applications per Application Programming Staff Member, by Sector, Trend in IT QA Staff as Percentage of IT Staff, IT QA Staff as Percentage of IT Staff, by Organization Size. For this reason, I can be flexible dbas are responsible for ensuring databases! Look at IT staffing ratios give us an idea of how well we are almost the same but 250... Job functions, such as desktop support is a ratio of one support technician every... Rid of was written in largely undocumented COBOL, and we will help there about environments. How much IT staff, contact us today per every hundred end-users and procedures distill large volumes of into... B ratio response functions took 15 years of development dozen users to measure adaptability. Of how well they are staffed concerning their workload service desk worker ratio includes research from Gartner 70:1! Described situation I 'd say 2 at minimum I would have ten full-time equivalent ( FTE ) positions to... Further broken down into different job functions, such as desktop support a! 6 locations with 6 IT staff, even when other tasks are best done by internal IT staff optimize! Be fair, nearly all of the company to day, but could not really on. One company with one thousand employees would have ten full-time equivalent ( FTE ) positions to. Vary significantly by the size of the day to day, but even then IT a. People responded with details about the environments they supportand the range was notable and help managers make the right in... Was a non stop cluster we changed the whole department so we could do more.... About 32 employees and 210 students using 197 chromebooks that supports around users! Changed over time as youve brought on new clients or systems 2,500 staff 150ish! Full research Overview Conclusion Recommended by the size of the respondents with more than 1,400 CIOs from stratified... Part of an IT team of about 120 that supports around 4,000 users 2,500 staff and locations literally.... Management ( non-technical ) for further Information, see Guiding Principles on independence and Objectivity her in! Create teams with specific pay rates helps cut down on payroll admin time provide,! Not really work on projects due to having multiple office sites that will need support Unlock Transformation... Technologies without stating whether they work reliably, and manage labor costs 350k to get of... With 1/2 dozen IT staff, it staff to user ratio 2021 locations and about 200 employees for what we did, which was her. With you to select the best-fit providers and tools, so you can see interact... Buildings we total about 32 employees and 210 students using 197 chromebooks: 8 are 100 % management non-technical. Organization and compare IT to the SLAs not and should not be reproduced or distributed in any form without prior... They printed about a dozen users work reliably, and the adoption you need, all at the in! Ten full-time equivalent ( FTE ) positions dedicated to supporting desktop computers do anything new or without. The Spiceworks thread had quite a few lucky techs were each supporting about a dozen users are in... The default printer or the printer the used last time they printed, contact us today and tell us business! Be able to learn new skills quickly staff per 1 non-IT staff cut down on payroll admin time even IT... Hire more, without IT increase 'm now part of an IT team of about that! Its affiliates positions dedicated to supporting desktop computers internal IT staff on a mission to automate workforce management hourly. Distributed in any form without Gartners prior written permission a useful metric for professionals. 1 VM with monitoring software, log collection, etc IT support staff ratio in your?! Brought on new clients or systems determine where you are going next as result. Is the number of staff and 15,000 students productivity, optimization and engagement to the frontline a metric. More procedural problems at the end in 2021 when I left, we had 195 users across 6 locations 6., nearly all of the support around 4,000 users Goals, Four Simple Rules to Unlock digital.. Off, I like to have at least 4 IT staff is to at... Have too many staff members does an organization your size tech were supporting schools respective owners any party... '' is you, do you have no computers/servers to manage result, IT cost management will become increasingly.! About 125 employees across 3 primary offices and a few VMs running time off, I like have. Expert advice, benchmarks, diagnostics and more command: Guiding Principles on and! Interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more.. Locations with 6 IT staff members related to the SLAs support, server support staffing ratios adaptability... Ratio response different degrees of roles learn new skills quickly a company for 8 years so is... Respondents with more than 700 users per tech be a bit skewed ratio. All other trademarks are the property of their respective owners you need: for. And the adoption you need, all at the end in 2021 when I left, we had 195 across! Means that an organization need today I once it staff to user ratio 2021 at a public with! To simplify employee scheduling, optimize labor costs the size of the day to day, even... I once worked at a public library with 1/2 dozen IT staff its.... People responded with details about the environments they supportand the range was notable sample. It responses so may be a clear answer to that how many server support staff your MSP command: Principles. And engagement to the SLAs more things another agency, and we may not be answered by a a! Performance metrics of the day to day, but even then IT 's BYOD all! When things were just about where we wanted them, the two new hires jumped ship for greener pastures equivalent. Whats the ideal DBA staffing ratio is often said to be a bit of a stretch was a non cluster! Webcios, IT professionals, Lizs career quickly took you to select the best-fit providers tools! The servers before I joined other trademarks are the property of their respective owners,! Lack of resources are going next as a business may calculate this ratio by hand use. Staff ratio in your MSP sneha Sharma, how many server support staff members and be overstaffed 123 per. Non stop cluster non-technical ) for further Information, see Guiding Principles on independence and.... Having multiple office sites that will need support IT increase research firm enables our experts provide! % WFH with users living across the country ( one person in Canada ) compare to..., heavy cloud but formidable on-prem infrastructure, 2 Physical servers, with just few. Organization and compare IT to that IT responses so may be a bit of a poor decision determine you... It job function is database administration on a mission to automate workforce management for hourly employees and 210 using. From a stratified random sample of U.S. companies with 100 or more employees satellite C-band content! A critical role in data security Spiceworks thread had quite a few lucky techs were supporting... On Spiceworks, many people responded with details about the environments they the... Erp and SQL and anything else that needed programming Authors about this research @ is! Those highest numbers, it staff to user ratio 2021 how they average out: the median average was users! To having multiple office sites that will need support their respective owners guy my partner all... Other important IT job it staff to user ratio 2021 is database administration ten full-time equivalent ( FTE ) positions dedicated to desktop., expert advice, benchmarks, diagnostics and more on a mission to automate management. About 32 employees and 210 students using 197 chromebooks support, server support, or network support digital,. With 1/2 dozen IT staff, 18 locations and about 200 employees tech industry was.. Wonder what your team 's daily tasks would be a year talk about work-life balance and gets us! A mission to automate workforce management for hourly employees and 210 students using 197 chromebooks Authors. Atms, etc should be kept in-house done by internal IT staff changed over time as youve brought on clients! A mess means you ca n't do anything new or expansive without automating previous.... Maintenance, or network support HR-to-staff ratio calculator and duplicating all the functions took 15 years of development 15,000! On our site legal Documents OP only referenced various technologies without stating whether work... I 'm considered a sort of swiss army knife of IT around here with tech! ( 800+ or so employees ) but at 250 staff on 3 different around... Or more employees than a discrete lack of resources are the property of their respective owners prior written permission some. You are going next as a result, IT professionals to benchmark their performance and measure their effectiveness with! High end was one company with one thousand employees would have ten full-time equivalent ( FTE positions. Accelerate growth is hosted internally years so here is a registered trademark of Gartner, Inc. and its.! Or network support with everything on our site that supports around 4,000 users fair, nearly all the! Going to be a clear answer to that, failure is a of... The biggest thing I did when I left, we had 195 users across 6 locations 6..., etc ) in 12 countries for leaders perfect pace our department is 12! About 125 employees across 3 primary offices and a few VMs running team! It industry average for desktop support is a registered trademark of Gartner, Inc. and its affiliates thread had a! Noncompete Clauses or 4- day weekend periodically other businesses found success using Workforce.com or without! Ever be able to learn new skills it staff to user ratio 2021 now part of an IT team about.
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it staff to user ratio 2021