An example would be a typhoon in the area of the sender. Local road closures, weather issues, or strikes can all cause delays. Why is my DHL shipment on hold in Hong Kong? Please try using a pieceID / container number if available. If your shipment has been on hold for longer than a couple of days, you may want to contact DHL to check on the status of your package. How do I get my order that is on hold for 9 days now at DHL Hong Kong released. Keep in mind that your package may be rerouted. Parcel Monitor has made it simple and easy to track all the shipment's travel status all together on one page. Excellent!!! Why is your DHL shipment on hold & what is causing this? Just input the shipment number provided to you by the sender. More than 2 mobile phones, laptops and other small electronic items. What is USPS Priority Mail Express & how much does it cost? Your package should arrive not too long after this, depending on the shipping method that you used and how far it needs to travel. This change in route almost always leads to a. for the packages that are already on the truck or ship. Perhaps flooding in the area has stopped all traffic for several days. No paper mess and a greener planet. Track your DHL Freight shipment; Find a DHL Contact for Tracking; CONTACT CUSTOMER SERVICE. On hold can happen to any packages, whether they are shipped cheaply or expensively. Looking for recommendations. | [Comprehensive Guide] Inside. In some cases, it may be due to an issue with the package itself. However, once the message has been displayed for more than a couple of days, then it is time to contact DHL customer support. If you urgently need the package to get through, it may be worth sending a replacement via a different courier to try and circumnavigate the issue, but this can of course be expensive. Copyright 2023 MyPostOfficeLocation.com. You can only hope that the items will not get lost along the way. On the whole, you do not need to be concerned by an on hold message, especially if you know of disruptions on your packages route. When you see the DHL shipment on hold message, it means that your package has stopped moving through the carriers infrastructure en route to its destination. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. This can lead to delays as each driver follows their own shipping routes and the new driver who took over the package will have to adjust it in his own shipping route. I cannot say enough about how fantastic this service is. on the DHL Express website with your tracking number only to see the same message there for days on end. It affects the connecting ships or trucks that will bring your parcel to your destination. This message from DHL means that your package is on hold for several possible reasons. The exception to that rule is when DHL needs additional information from the shipper or recipient. This happens when a disaster has occurred that prevents DHL from getting into an area and making deliveries, or the disaster has affected DHL infrastructure. Your shipment will be placed on hold until they are able to catch up with the backlog.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_2',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0'); Customs clearance is also a reason why DHL might put your package on hold. If this is the reason for the cargo delay, the shipping business is simply following safety regulations. Overview. To know about the delayed delivery time It is better to get in touch with customer service. Sometimes, the problem is with the sender, but there are times when the problem arises from the recipient too. DHL just said to be patient and that it would be sent out as soon as they had a flight available. During certain times of the year, especially during holidays, a lot of packages come into the USA and the port authorities, including customs, suddenly find themselves having to process thousands of packages a day. they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. The package awaiting the next ship/flight/truck. There are many different reasons why DHL might place a package on hold, and these can range from inclement weather to incomplete information from the shipper. We will discuss the most common causes in more detail in the next section. While not very common, route changes can also lead to shipment delays. The DHL shipment on hold message indicates that there will be a delay in your package delivery. Most shipping delays that cause this status to appear will be cleared within a few days without any involvement on your part. DHL EXPRESSON DEMAND DELIVERY. DHL is well-known for its on-time delivery and low pricing for international shipments. In some cases, DHL might remove this shipment status in a day. A DHL shipment on hold message means that there will be a delay in the delivery of your package. Delivery delays can be caused by events beyond the control of DHL, e.g. This will give you a full refund for your shipment. LCL shipping on average takes between 6 and 38 days and FCL shipping takes around 19 to 40 days. DHL Hong Kong handles 10s of millions of parcels a year. There are times when the vessel needs to make an emergency stop at another port until the weather improves. How long does a shipment from Hong Kong take? With a career as an Operations Manager and over a decade of first-hand experience working with major courier shipping companies, Charles has the knowledge to help you to solve shipping and packaging-related queries. If a hold does not seem to be resolving itself, contact the company to find out what is going on. In most cases, DHL is already working to clear the issue. Delay of shipment may result from bad weather conditions. What is the cheapest way to make shelves? Step inside and see how virtual mailboxes are the future of mail. Lastly, you can wait for DHL to resolve the issue and have your shipment delivered when its ready. If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. Although on hold is usually a result of something happening at a border (e.g. The occurrence of a pandemic may be considered the worse scenario of all. In the event of bad weather or a route change, the message is likely to be cleared within a day or two. If there are strikes in the area, this is likely the issue. If youre shipping abroad, youre more likely to notice the on hold status because many of the typical issues happen at border inspections, but its still conceivable for the problem to occur inside a country, particularly one as huge as the United States. Due to unforeseen circumstances, your delivery of the package may be delayed. This might include items like a missing or incorrect address, incomplete documents, or something else that is needed in order to complete the delivery. We're certified partners of USPS and we can forward mail to any place in the world. USPS Shipment Received, Package Acceptance Pending | Full Guide, How To Return Mail & Packages To Sender | [5 Methods Inside], How To Address A Formal Letter | [4 Easy Steps Inside], How To Mail A Letter | [5 Simple Steps Inside], USPS Forever Stamp Value | Tips + Full Guide Inside, Do You Need A Passport To Go To Puerto Rico? When we say port congestion, there is no available berth for the ship carrying your cargo. There is no space to worry about anything, if your package hasnt yet arrived, simply get in touch with the customer services. We are moving to Portugal and this is the A must have for those on the go - customer for over 10 years. It could be due to a number of different reasons. Mine is exactly the same as yours been on hold in hong kong three days and it was scheduled for delivery tomm . Customs officers might decide to ask for additional documentation as well, which can lead to further delays. In cases where DHL needs more information from the sender, the hold may last a few days while they wait for a response. The shipment sender is the first place you should go if you think you have a shipment stuck in customs. If these commercial documents are incomplete, the import broker must coordinate with both the seller and recipient to complete the requirements as soon as possible. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. When that happens, either the shipper or the recipient will need to provide the necessary details to DHL. Manage shipment as a guest. Lack of information about the person sending the parcel, Lack of available transport (trucks, planes, ships), A natural disaster or even just bad weather causing delays, The need to wait for a local courier to take charge of the package. How Long Will DHL Shipment On Hold Status Last? It is very frustrating to have your package on hold and it usually works itself out. Available to private and business customers. The time it takes for DHL to deliver packages internationally from China to the United States is normally only three to five days. As a result, there will be a shipping delay. Natural disasters are another common reason for shipping delays. This should give them enough time to resolve any issues and get the package on its way. In these cases, another driver will have to take over. However, if your documentation is incomplete, it may take days or weeks for your shipment to clear customs. Some of the possible reasons for this hold message are as follows: Read on to learn more about the DHL shipment on hold message, the possible reasons for it, and how long until the hold is lifted and your package starts moving again. The most common causes for delays are inclement weather and problems in customs processing. Next Step Shipment will be moved or delivered once the issue is resolved or the regulatory restrictions are lifted. For anyone asking why is my DHL shipment on hold?, or what is the tracking message shipment on hold DHL, there are several possible causes for this delay. How much does it cost to dismantle a pool table? When that happens, then your package will have to wait until the next vessel arrives and can be loaded. First, make sure that you are using proper packaging. The U.S. Customs can ask for additional requirements too. Try it free. The delivery company itself probably cannot do much either. Port congestion is another common reason DHL puts your shipment on hold. Holidays are another reason why a DHL shipment might be placed on hold. Read all your mail virtually. Inadequate information provided by the sender, Incomplete documents required by the U.S. Customs, Damages brought about by natural disasters, Toxic Substance Control Act (TSCA) Declaration, Accomplished forms required by other government agencies (the U.S. Food and Drug Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others). Remember that DHL does not deliver on Saturday in the U.S., even under normal conditions. for non-commercial purpose. Most issues will be resolved by DHL, and your package will start traveling again. A DHL shipment on hold message means that there will be a delay in the delivery of your package. Importers cant always be at the port to track shipments. Perhaps a hurricane has caused the cargo ship to be late leaving the port. No, on hold does not refer to a parcel that has been misplaced. Your package may be "on hold" because of any of the following reasons: Congestion issues at ports Changes in the shipping routes Lack of information about the person sending the parcel Customs inspections of the package Lack of available transport (trucks, planes, ships) A natural disaster or even just bad weather causing delays Maybe they provided the street for the delivery address but forgot to include the apartment number. You are more likely to see the on hold status if you are shipping internationally, because many more of the common issues occur at border checks, but it is still very possible for the problem to happen within a country, especially one as large as the US. Get mail from all your homes and business(es) or both in the same app. This message unfortunately means that your delivery is going to be delayed, and will not arrive when it was estimated to arrive. Due to unforeseen circumstances, your delivery of the package may be delayed. Because the on hold message is very lacking in details, you might be feeling confused and concerned, but often, the explanation is fairly simple. Save my name, email, and website in this browser for the next time I comment. However, compare that to a delay in customs which could last for a couple of weeks. DHL ensures that the services they provide are of high standards. When packaging your shipment, it is very important that you pick a suitable, sturdy container. It could also be due to bad weather, a natural disaster, social unrest, or lack of vehicles. If any of these commercial documents are missing, the import broker must work with both the seller and the recipient to complete them as soon as possible. The vessel carrying your shipment can also arrive on time, but the last vehicle to carry your shipment encounters a problem due to incomplete contact details. Take your post-purchase order tracking experience to the next level. This happens when the shipper does not provide enough information to the carrier to have the package delivered successfully. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes be it big or small. How can you purchase postage through PayPal without Ebay? In case of bad weather, earthquakes, fire, or the like, DHL shipment delays depend on how bad the situation is. In this article, Ill tell you everything you need to know about why DHL shipments are held and what to do if your DHL shipment is on hold. How can . DHLs app isnt always trusted. Reply Rickxxs Additional comment actions Mines been on hold in Hong Kong almost a week Reply therealaxis1986 Additional comment actions But what do you do when DHL has placed your shipment on hold? In which case, the import broker should be able to provide the following: The carrier issues the Bill of Lading. Moreover, there are times when changes occur deliberately as a cost-cutting measure. If your package is on hold because of strikes, it might stay on hold until the strikes end. The longer your package is stuck for, the longer it will take to reach its destination, because it simply isnt going anywhere for as long as that on hold message is appearing on the site. Does DHL Deliver On Saturday? Just noticed my tracking update today says "Shipment on Hold" with a red warning logo; the shipment has not yet left China, the last update being " Arrived at Sort Facility HONG KONG ." Is this fairly typical for the FormD T1 shipments or should I contact DHL? By Tuesday, things could be up and running like normal again. Delays can also be caused by problems with DHL or clearance problems with border customs offices. This specific document notifies all parties concerned about the location of the shipment. The shipment tracking status may also remain unchanged for a longer period during overseas-shipments. If the delivery provider is unable to fix the original issue, they will usually find another way to convey it, and your shipment should be on its way again soon. This might happen due to bad weather or simply because DHL needs to make a change of plans. If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. This happens when the driver who is carrying your package finds themselves in a family emergency or falls ill or other such issues. Delays in shipment incur additional overhead costs and other expenses. The issue of port congestion seems to increase every year. All rights reserved 2023 Copyright HowChimp.com. New Zealand. The process followed by DHL is very unparallel for international packaging.Once the confirmation is received, the items are pre-inspected and sealed to send on their way. It is usually due to a delay in the packages journey. I have been using the service for 10 years now. First, keep an eye on how long the on hold status message has been displayed. In that case, you will need to provide the missing information to DHL so that they can continue processing your shipment. Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). This does not mean that they lost the package or that the seller canceled the order. Excellent!! An On hold is eventually resolved within a week of its occurrence. However DHL Hong Kong does not accept hand sanitizers with alcohol content (except alcohol pad). Your package may be on hold because of any of the following reasons: You will not know which of these things is causing the delay, because the DHL message will not contain any other details about it. The container ship may not have adequate space or equipment to safeguard your consignment. The problem with this is the occurrence of the domino effect. . For example, U.S. Customs requires commercial documents before the importer or its import broker can file Customs entry. If you use DHL for your domestic or international shipping, according to the DHL Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged. 40.2k Likes, 137 Comments - Billy Shears (@whomstd.v1_) on Instagram: ""Til I ever hold you out there again, Will you be mine? This may, unfortunately, mean an increase in fees paid by the sender and the recipient. What Should I Do If My DHL Shipment Is On Hold? | 2022 & 2023 Holidays & Events. Mines been on hold in Hong Kong almost a week. Commentdocument.getElementById("comment").setAttribute( "id", "a5e4871aa8868ce071cc3f817b0b4501" );document.getElementById("bbcd140d0a").setAttribute( "id", "comment" ); DHL Shipment on Hold: What To Do? Theres no specific timeline when it comes to addressing shipment delays with DHL or any other carrier. Create an account to follow your favorite communities and start taking part in conversations. In the event that it is finally allowed, it will most likely get stranded in every area that it needs to pass through. You expect to see updates when the parcel arrives or departs from a facility and even when the package is in transit. However, this is not the thumb rule and may vary based on the delivery address and parcel sizes. Unfortunately, this may lead to an increase in fees paid by both the sender and the receiver.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[468,60],'trackingadvice_com-mobile-leaderboard-1','ezslot_16',157,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-mobile-leaderboard-1-0'); Container ships alter routes for a variety of reasons. This is usually no longer than 2-3 business days. Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. It is possible for business operations to even get suspended. After 2-3 days, the status of the package will become normal again. It means the ship still has to wait for a slot to be able to berth. You may track and trace shipments through DHLs website. In these cases, DHL is not able to move the shipment until the border reopens and they are given the green light to do so. No space to worry about anything, if your package on hold in Kong... 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dhl shipment on hold hong kong