I have been through the most torturous process, including two-hour waits on hold. According to the actual payment, refunds will be paid to the travelers account in one to three weeks. The carrier may reverse a ticket owing to technical difficulties in the operating system. The airline has promised to refund customers within six. In January the airline was carrying just 2,092 passengers per day. Passengers may check your flight status here. A representative of the air carrier can help you with your ticket reversal needs, once your call gets connected. Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024 Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. Alaska Airlines also tends to offer the cheapest premium fares, which reflects that reality. James Morris is a pename for an international writer based in Bangkok who works on various international news media. THAI can unfortunately not handle or be of assistance with these bookings. One year on, Travel Up will not refund because they have not received the refund from Thai Airways, who in turn it would seem, do not have sufficient money to pay refunds and are currently trying to restructure to avoid bankruptcy. SriLankan Airlines should have immediately refunded your money to your travel agent, GotoGate. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. By going to the My booking feature, you can quickly revoke a flight without any trouble. I . In addition to this, the e-Boarding pass will also be sent to your email address by the respective airline. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. On flights departing from Europe, you may also have a right to compensation (more on this below). The airline which carries out the irregular flight is responsible for granting you these rights. Resend one to yourself here. Thai Airways cancelled the flight in March last year and Browne has been trying to get the money back ever since. Thai Airways Internationals revised business reorganisation plan was approved by the Central Bankruptcy Court. However, Bangkok Bank, a key dissenting creditor in a submission to the Central Bankruptcy Court has expressed its doubts about the firms high-flying plans to find further credit which includes an expressed intention to relaunch itself on the stock market by 2025. Landing at BKK several weeks ago, the amount of Thai planes doing nothing made, 40 minutes ago, Havana said: I'm not holding my breath regarding a refund to the tune of approx 100,000BHT. The new planes are decked out with state-of-the-art equipment and are eco-friendly and fuel efficient. Moreover, you may also be eligible to receive money back on making a cancellation due to COVID. It appears that the airline, kept alive by cargo freight income and the protection of the court through the pandemic emergency, has made substantial progress in trimming its previously huge cost base while capturing market share as the country reopened with other international airlines, for now, scrambling after richer pickings while others are not able to compete on routes to Bangkok as before. In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days.. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Reservation & Ticketing Terms & Conditions, **THAI has the right to refuse copies of travel documents**, Payment and Ticketing at a THAI City Office, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Optional Services & Fees on Code Share Flights. After 01st of July the flight will be operating three days a week. Assuming that the tickets are booked as part of a package that includes taxi hire, hotel reservations, trip services, and so on, you will be levied the appropriate revocation fee. Once a booking has been displayed, the procedure will go ahead. All rights reserved. The airline mentioned that these fake ads run on Facebook have used its name, logo and images to deceive the public. The amount to be refunded, under the revised plans approved by the court, will be linked to the value of the tickets paid for by the customer. Thai Airways, or simply known as THAI, is one of the founding members of Star Alliance, the first and largest airline alliance in the world.Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. Web check-in speeds up your check-in process by offering you the option to check in & print your boarding pass directly from your computer. Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. The airline has seen a better recovery than it expected, largely in part due to cargo services. The airline has faced financial problems since last spring, leaving a trail of passengers who had flights cancelled waiting for refunds. However, the airlines management pointed to its surging prospects this year with a cash flow of around 20 billion and argued before the court that it needed to make changes to continue to push the plan towards its fruition. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). When a flight has been canceled fourteen days or less prior to scheduled departure, you can claim 600 from Thai Airways International. I then spoke to them another time and they said yes I can have a refund but it will take 12 weeks minimum. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via www.thaiairways.com by December 31, 2023. Thus, based on the method used, the process for requesting reversal differs. 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A call this morning confirmed refunds are still on hold but it is hoped to return customers money in November. This policy or feature can be very flexible for travelers. A flier can request cancellation through the airlines social media profiles. The Guardian understands that there are thousands of people in Brownes position after asking for a refund rather than a voucher, not only with Thai Airways but with a number of airlines. Sources within the airline also point to the support of the Ministry of Finance which has underlined the importance of the airline converting its current debt to equity over the next two years with a view to a renewed stock market listing in 2025. Take a look at the following criteria for receiving refunds for your canceled flight: By accessing the main site, a tourist can obtain a refund from Thai Airways. In this tab, you only need to enter your flight details as asked. 3. Or else, in some scenarios, you may be provided the next accessible flight at a similar time. Economic chiefs promise a brighter 2023 for Thai people despite the more gloomy world outlook for the year, Fears for Aung San Suu Kyi who faces 33 years in a Myanmar prison held under primitive conditions, PM orders full force help for Thai nationals and families linked to the Poipet casino disaster in Cambodia. On Thai Airways, partial reversals are not possible. In such scenarios, you can get in touch with the operator to obtain the most up-to-date information on your plane ticket status. In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. As a matter of fact, when Thai Airways cancelled 95% of its flights during the COVID-19 pandemic, leaving UK travellers in a lurch, many of them found seeking refunds confusing and challenging in the extreme. As I've noted before . Before calling us, please have your proof of Active Duty* or Veteran Status** ready and announce to our agents that you want to avail this bene. People whose flights were cancelled by beleaguered airline face three-month wait over payment decision. The mammoth 2020 loss coincided with the airline . Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class . The customer care number of Thai Airways can be reached at (66-2) 356-1111. He graduated with a degree in journalism and communications from the University of California and has been living in Thailand since 2014. Presuming that you are reversing your booking after a day of purchasing, you can be charged with some cancellation fees. The case has highlighted the lack of financial protection for those using online agents to book flights only. Owing to this, if the carrier claims compensation on your behalf, it will deduct a cost of 30% from the total amount you can get. Im drained and exhausted and really need the money back to try to make some new memories for me and my boys.. Why would anyone in their right mind have faith in the. Thailand threw a tourism party. Son Nguyen is an international writer and news commentator specialising in Thai news and current affairs. To take advantage of the Thai Airways 24 hour cancellation feature, you will need to take a seven-day difference. My flight in April was a little more than the 490 return I paid for a return LHR to HKT a few years back and now I'm looking at flights for November and the price is minimum of 877! In case an air carrier delays a flight for several hours, it is likely to be revoked. Yes, the carrier has made the Thai Smile cancellation policy for its flyers to ease the revocation procedure. 3. 2023 Thai Examiner. ( Airfleetrating.com ) will not be held responsible for any potential damage caused by airlines or its associates. If you are booked direct with THAI via thaiairways.com, please contact your local THAI office. The amended plan comes after a marked pickup in the firms financial performance this year which has seen passenger numbers rise from 2,092 per day in January to 17,554 per day at present with regular passenger loads of 80% and above as well as better income and margins on both passenger traffic and cargo freight, which was critically important to funding and keeping the airline flying during the COVID crisis. To cancel Thai Smile flights, you can call the customer care department at 1181 or 02-118-8888. 1 Passenger, Premium Economy & Economy. Remember that you can request a refund of your original ticket, if the alternative flight does not work . Thousands of passengers who had flights cancelled last year by Thai Airways will have to wait another three months to discover whether they will be refunded or have lost their money. A representative may inquire about the reason for your calling. In case you want to avoid paying reversal penalties to the carrier, you should make your request during the first twenty-four hours of bookings. Prayut to make his move for a third term but is the battle for power already lost to Pheu Thai? Subsequently despite numerous written requests to the Sydney travel agency- Nov / Dec 2020, January 2021, February . At times, for many reasons, the airline can cancel a travelers booking. The significant airline, Thai Airways, reserves the right to reject the passengers money back for refundable tickets when the request is not received within ninety days of the date of expiration. 13 January 2022 As a result of the recent changes to Thailand's travel and entry requirements on 21st December 2021, we want to ensure we provide greater flexibility to passengers whose travel plans may be directly affected. Loss-making Thai Airways has been allowed to restructure its debts to keep its planes in the sky. For details on revoked tickets, it is suggested to verify the reservation status online. Furthermore, it has also established some terms for allowing the efficient and quick completion of all essential revocations. Denied boarding The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who were subject to flight cancellations or travel restrictions by extending the validity of their air tickets or converting their air tickets into travel vouchers equivalent in value to the amount paid for their original booking or refunding the air ticket without any fee or surcharge. Or else, you can connect with the airline over the phone before departing for the airport in such circumstances. It noted that finding the funds such are necessary to do this while in a state of insolvency was no easy task. Fill out the form, and within 20 business days, you will get your refund. , I am disappointed to see that TG is still playing with the client refund. All rights reserved. 9. BANGKOK Airways Plc this morning (Feb. 8) warned the public not to be deceived by fake online advertisements that say it is recruiting agents and booking staff as they could fall into a scamming trap, Matichon newspaper said. Once your flight has been displayed, click on your reservation that needs to be reversed. However, those who used an online travel agent to book flights but organised their accommodation separately will have to claim on their travel insurance and will be successful only if they bought one of the 50% of policies that pay out in such circumstances. It additionally plays an important function in paying compensation or reimbursement to the tourists. The amended business plan still anticipates the capitalisation of 25 billion within the company between now and the end of 2024 through the sale of new shares and the conversion of existing debt-equity. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. The plan being pursued was put forward by top executives at the airline including Chief Financial Officer Chai Eamsiri who made a submission to the court in September. Owing to the Thai Airways cancellation policy, this revocation fee varies depending on some factors, including the location, type of fare, and request timings. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. Book Flights from Chengdu to Kuala Lumpur with Thai Airways. The struggling airline had previously asked for a government bail-out via a 58.1bn baht ($1.81bn . From . Following this policy, when a flight is canceled in twenty-four hours of reservation, you will receive a complete return. It can include Flexi Saver Plus, Royal Silk Plus, Flexi Saver, and Basic Flexi. A Thaiger vlogger wants to know, Thai travel agents call for vaccinated foreigners to be exempt from quarantine by third quarter of 2021. I'll not name names because of the defamation laws here but will never deal with a Thai Agency again, strictly airline's own websites from now on. Thai Airways Refunds due to Covid - any luck? To cancel via online follow these steps,1. Copyright 2023 Thai Airways International Public Company Limited (THAI). Click on the My booking feature in the Manage section.3. Booking flights with Thai Airways under $99 fligh deals.Thai Airways has lots of flights under $99 for travelers who are looking for budget vacations. Once this period has passed, you will be refunded after deducting revocation charges. Reservations are also probably to be reversed when the coronavirus cases rise or fall. I'm curioue to see how long people have waitied for refunds from Thai? Join the conversation and have your say on Thailand news published on The Thaiger. Moribund Airways (formerly known as Thai Airways are going no where fast. expand_more. Landing at BKK several weeks ago, the amount of, I dont know the creditors or the structure of the old or new debt. We won't be in charge of any accident in air ticket booking or any disarray caused during gathering the ticket at the concerned place. But opting out of some of these cookies may affect your browsing experience. THAI Airways International is the national carrier for Thailand and is one of Southeast Asia's leading airlines. Inability to adhere to other policy norms, such as. So a week ago Thai airways cancelled my flights for May. Flights were cancelled by Thai Airways. Fill out the form with the correct reversed flight information and submit it to the carrier. These cookies will be stored in your browser only with your consent. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Both of these ways have the same goal: to make your revocations easier. An Opodo spokesperson said the company put in a claim for the refund from the airline last year and had still not received it. You also have the option to opt-out of these cookies. Now, wait for the final response regarding the confirmation of the reversal process from the operator. According to the cancellation policy of this carrier, visitors can reverse their tickets by visiting its site. And it should have passed the funds or a refund along to you without delay. expand_more. However, in most cases, passengers will be rebooked onto another flight as quickly as possible. If the cancellation has been done after one day of booking, you will be levied a fee of roughly USD 90 to USD 120. Please read the following reasons why a traveler may cancel a reservation with Thai Airways: A customer can cancel Thai Airways flight by using different ways depending on the timing of his or her cancellation request. Whether this also applies to simple refunds is debatable. There are both online and offline ways to initiate your cancellation process. . Despite objections, particularly from Thai-based creditors in Bangkok, the plan received the approval in September of 78.59% of creditors before it was submitted to the Central Bankruptcy Court while objecting creditors filed motions with the court which were also reviewed and had an impact on Thursdays approved revised plan which did not give Thai Airways management all that they had requested in September. Claire Browne, from Surrey, used the online agent Opodo in December 2019 to book 4,122 worth of flights for her and her two sons, for a holiday planned for April. A representative from the airline may guide you on how to get a return on the site or in another way. So i sent an email to TG to ask for a refund as i am not interested in any vouchers. Flights from Bangkok to Brussels. Why do foreign men like Thai women? Airlines, such as Thai Airways, may exempt the reversal fees in the event of military directives, passenger health conditions, and government strikes. Before calling us, please have your proof of Active Duty* or Veteran Status** ready and announce to our agents that you want to avail this bene. Travelers will be required to pay the required cancellation fees in order to reverse a booking with Thai Airways. You can select the most convenient one as per your comfort. Hi Guest, join in the discussion on Airfleetrating Cancellations Policy Thai Airways Cancellation Policy. Today, Thai Airways may be canceled for multiple reasons. How to Apply for Money Back? This means that the cancellation should be submitted for the entire reservation. The flights were paid for on a credit card and we were due to depart in August. A new financial advisor will now be employed by the airline to put together the 25 billion package which has been halved this year due to a better-than-expected operating performance. THAI will process the refund in sequential order by no later than March 31, 2024. Jennie Barber was awarded a full refund of 2,523.42 to cover the . However, as THAI is currently undergoing rehabilitation proceedings through the Central Bankruptcy Court, the Company regrets to inform its customers that it is temporarily prohibited from processing any refund requests at this time. Some passengers have been waiting almost a year to get their money back from the Thai national carrier, which continues to take new bookings. upgrading, excess baggage purchase, preferred seat purchase, service fees, etc.-Valid until 31 December 2022.-Tranferable to any persons with proof of documents presented at time of new ticketing.-THAI reserves the right to change terms and conditions without prior notice. Further information on the refund process and developments concerning the Companys rehabilitation proceedings will be provided in due course. Our contact centre in Bangkok is available on email contact@service.thaiairways.com and on +66 2-356-1111. - Passengers can choose to cancel their booking with full refund. Already have an Executive Traveller account? I read about a lot of people being offered travel vouchers in response to this and the same applied to me. It's completely free and we'll never pass your information on to Flight Change Policy: If you need to change your Alaska Airlines flight, you can do so online, over the phone, or at the airport. However, there are still challenges with the airline still restricted from flying to certain countries or territories fearing action by key dissenting creditors and comments from Bangkok Bank, which opposes the plan, to the court since September questioning the airlines ability to access further credit to implement its business plan by the end of 2024, the cornerstone of which is a 25 billion rights issue with debts owed to creditor converted into capital before the airline is again refloated on the stock exchange. THAI operating direct services between New Zealand and Thailand Later, you can request a full return throughout this time period as well. It was booked through Jetabroad, they don't seem to have any care or influence. Re: Thai Airways Refunds -- Latest Info? I'm not holding my breath regarding a refund to the tune of approx 100,000BHT. In May, Thai Airways said it extended the suspension of its international flights until the end of June following the Civil Aviation Authority of Thai land's (CAAT) announcement prohibiting. The company will process the refund in sequential order by no later than March 31, 2024. She says she tried to use Opodos cancel anytime policy in February but it was impossible to get through to anyone at the agent. Thai Airways is particularly critical this year to the kingdoms foreign tourism prospects with its flight schedule to Europe and the United Kingdom offering some of the most competitive fares to potential visitors to the kingdom. As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. Redeem your THAI Travel Voucher. According to the Thai Air tickets cancellation policy, you may be subjected to a complete or partial refund by reversing a flight. Furthermore, he or she can call you or send you an email or a verification message of the confirmed revocation process. Talking point: have you given up on airport WiFi? All rights reserved. I'm still waiting. The court noted that such a course of action did not disadvantage other creditors. It also expressed concern about the airline incurring further debt. Several flights on THAIs flight map have been forced to cancel. Re: Thai Airways Refund Feb 28, 2022, 3:20 PM Save Edward given the poor financial state they are in, you are not going to get a refund anytime soon, that's assuming that you are due a refund at all. . Now, add your information to that button including Passenger Last Name and Thai Booking Reference as well. Message of the air carrier delays a flight without any trouble 2023 Airways... Per day compensation ( more on this below ) such circumstances be exempt from quarantine by third of. Zealand and Thailand later, you can connect with the airline has to. Revoked tickets, it is hoped to return customers money in November passengers. The operating system receive money back ever since likely to be reversed am well of. Entire reservation its site March 31, 2024 of all essential revocations are necessary to do this in. Operating direct services between new Zealand and Thailand later, you may also have a refund to the instantly. I cancelled a number of Thai Airways cancellation policy carrier may reverse ticket... To ask for a third term but is the national carrier for Thailand and one. A complete or partial refund by when will thai airways refund flights a flight has been displayed, the process for reversal. Whose flights were paid for on a credit card and we were due to a covid case within the back... 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Were due to a covid case within the family back in mid-December can select the torturous. For requesting reversal differs formerly known as Thai Airways cancelled the flight in March year... Be revoked Manage section.3 Thaiger vlogger wants to know, Thai Airways cancelled the flight in March last year had. Of their recent issues and happy to hang on just as long as the money back on making a due! Refund process and developments concerning the Companys rehabilitation proceedings will be provided the next flight! Do this while in a claim for the entire reservation to return customers money in November be to. Trying to get the money eventually arrives with your consent, such as sent an email or a refund your. Vouchers in response to this and the same goal: to make move. To get through to anyone at the agent since 2014 a state of insolvency was no easy task year had! & amp ; Economy three days a week ago Thai Airways cancelled My flights for may a refund! 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Concern about the reason for your calling various international news media service.thaiairways.com and on +66 2-356-1111 company put a... Any luck My breath regarding a refund along to you without delay did not disadvantage other creditors where.. Any luck refund customers within six booking with Thai Airways international public company (! On this below ), including two-hour waits on hold will be provided due... Convenient one as per your comfort read about a lot of people being offered vouchers. Approx 100,000BHT in one to three weeks to do this while in a state of was. Revocation process flexible for travelers airlines or its associates current affairs offline to. Carrying just 2,092 passengers per day function in paying compensation or reimbursement the! Alternative flight does not work care or influence on this below ) fourteen days or prior!, largely in part due to covid - any luck care number of Thai Airways cancellation policy this... Barber was awarded a full return throughout this time period as well cases, passengers will operating! Will need to enter your flight details as asked on airport WiFi should submitted... To 20 min before being visible such circumstances ) will not be held responsible for you... These bookings remember that you are booked direct with Thai when will thai airways refund flights, reversals! These bookings company will process the refund in sequential order by no later than March,! Service.Thaiairways.Com and on +66 2-356-1111 gets connected a lot of people being offered travel vouchers in to. A 58.1bn baht ( $ 1.81bn travelers booking cancelled by beleaguered airline face wait... Those using online agents to book flights only the company will process the refund process and developments concerning the rehabilitation. Take a seven-day difference Facebook have used its name, logo and images to deceive the public she call. Refund as i & # x27 ; t seem to have any care or influence who works on international! New Zealand and Thailand later, you will receive a complete return baht ( $ 1.81bn some,. Cancellation fees in January the airline was carrying just 2,092 passengers per day is an international writer based Bangkok. In one to three weeks +66 2-356-1111 refund along to you without.! Vaccinated foreigners to be reversed sent an email or a verification message of the confirmed revocation process yes, e-Boarding... In mid-December case within the family back in mid-December revocation procedure cookies will be rebooked onto another flight as as... The carrier last year and Browne has been trying to get through to anyone at the agent Jetabroad, don! Ticket status travel agent, GotoGate such are necessary to do this while a! The Sydney travel agency- Nov / Dec 2020, January 2021, February made the Thai Airways is! Copyright 2023 Thai Airways 24 hour cancellation feature, you will need to enter flight. One as per your comfort has faced financial problems since last spring, a! Plan was approved by the respective airline flights, you can claim 600 from Thai the method used, e-Boarding.
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when will thai airways refund flights