Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. We focus our work on issues that can result in widespread harm. READ MORE: How a young man with humble beginnings bought 43 homes. Ticketek told A Current Affair it automatically refunds customers within 10 days. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. A copy of the travel warning from the Government Agency. How to contact us Phone . I can not believe in this day and age HOW BAD this company is. Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. The Commerce Commission enforces certain consumer laws, including the Fair Trading Act. Think twice before buying from Viagogo. The phone robot just lists your online . Ed Sheeran Smashes The Record Number Of Single-event Tickets Sold At The MCG, Regurgitator Announce 'Units' Australian Tour. Have tried to get a refund for nearly a year.Their number goes to an automated message that is no help.When you submit a request for assistance it goes no where.They pretend to be active on facebook because others are watching.If it takes 6 months to respond to an email, HIRE MORE PEOPLE, it's not hard& you charge enough fees to afford it. We recommend buying tickets from an authorised ticket seller. "They've sent me an email saying it's in my bank, I've contacted my bank and they say, 'No, they haven't,'" Heather said. If there is a financial failure of any Transport provider. Sophie has booked seats to an upcoming concert. Still waiting for my refund 6 months. Safe, Fast and Verified If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. (This can normally be obtained from the transport companys website). not getting a ticket or getting a fake one. Complain to the Commerce Commission if the seller said they were a licensed trader, but were selling privately. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Vratsa Software Community Higher Education Develop digital industry in Vratsa town through organizing courses and interesting IT events. The owner, manager, or customer service contact may be able to fix the problem quickly, or explain how they can fix the problem and when they will do this. "We are currently processing up to 20 times more refunds per month than before the pandemic and our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can. Afterpay What is Google Pay? Ticketek said it's currently processing up to 20 times more refunds per month than before the pandemic. "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can," a spokesperson said. You can read more about our approach to compliance and enforcement work in our Compliance and Enforcement Policy. We use dedicated people and clever technology to safeguard our platform. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. 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I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Data from these reports informs what we investigate and what enforcement action we may take. Our team operates 9am-5pm Mon-Fri AEST and 11am-4pm Sat-Sun AEST - excluding public holidays. "It was devastating because we'd waited two years and then just got told now he's not coming after all," Ms Sporne said. waiting in queues and dont even have a single ticket to show for it!! Ticketek is a breath of fresh air who put their customers first. To read more about Covid-19 please visit our dedicated page here. If they can't agree, the referee can make a binding decision. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a. A doctor cannot be You or a member of Your family. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Any temporary relocation for work must be for a period of at least 3 months. Immediate household persons living together at the same permanent address. Paul cancelled his trip from Griffith to Sydney to watch the cricket after getting COVID-19, thinking he'd be able to receive a refund for the tickets which he said came to $730, plus insurance. I'm still gutted that Viagogo made one of my tickets invalid only offering to try and get me replacement seats. I will NEVER buy tickets from this company again! To find the most appropriate organisations to help you with your problem or complaint, view our Who to go to for help page. Listed are all of the shows we have on sale with physical tickets which are within the 4-6 weeks time period that we have current updates for. Make a complaint(external link) Commerce Commission. You can reach out to Ticketmaster's customer service team on Facebook ( @TicketmasterAU) and Twitter ( @Ticketmaster_AU ). Ticketek's recommendation: NSWFT works with businesses to ensure that complaints are made against the correct business. Ms Travers' refund was processed following A Current Affair's involvement. "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. If the misrepresentation makes the tickets substantially less beneficial to you, you may be able to cancel the contract and obtain a refund or other damages. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Aged care Banking and insurance Building Disability Energy and water Franchising Horticulture Small business Privacy Telecommunications More information Aged care A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Would I ever get the tickets! I'm out $991. Marketing expert Peter Applebaum said "Ticketek have handled this situation terribly". How can we help you? Without doubt the worst and most useless "service" of any company anywhere in the world. Where You have not been physically examined by a Doctor prior to the date of the Booking. Find out more in our Compliance and Enforcement Policy. What to do?? This is not an insurance policy. Attendance at business meetings and business travel. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. You can view our Terms and Conditions of Sale here. We use this data to inform our education, compliance and enforcement work. So now this 3rd got their refund plus keep my money. Paid Ticketek refund insurance for 2 tickets to Midnight Oil at Adelaide Entertainment centre, but they REFUSE A REFUND! Ticketek attracting complaints for delayed concert refunds after COVID cancellations, Former government services minister Stuart Robert is being questioned at theRobodebt inquiry, Keep up with the latest ASX and business news. How AFCA investigates chargeback complaints. "I gave them all my new bank details, so it's not to do with the card," she said. Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full. In event of a Refund Application the English language version shall be the basis of settlement. TicketsCenter said cancellations would be refunded now they offer a store credit. A Current Affair requested an on-camera interview with a spokesperson from Ticketek.Instead, the company sent a statement, demanding it be aired in full. ", Property News:Sunny playground where the growth is only just beginning - domain.com.au. Sophie reads her rights, and takes her ticket and receipt showing her booking fee, back to the ticket seller. Reply. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. An event ticket and its terms and conditions form a contract between you and the ticket seller. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Their customer service to follow up and right the problems is poor. "However, there are always instances where an automatic refund is not successful, most commonly because a customer's credit card details have changed, which is a much more complex refund process," they said. What is Ticketek's Telephone Speech System? If the problem isnt fixed, there are other steps you can take. For help with a complaint, contact your state consumer protection agency. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. You might be out of luck. You can vary it to fit your particular problem. Read more in the Viagogo ACCC media release. They added: "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can.. John is not able to get in to see the show and has lost his money. If you feel youre being asked to pay too much Report price increases on Price Watch Ministry of Business, Innovation and Employment. Suncorp said Viagogo tickets rarely work so I demanded a refund. "Then I kept getting emails saying they didn't have evidence I purchased tickets," she said. Do this as soon as possible. Listen Industry ombudsmen and dispute resolution Some industries have ombudsmen, commissions, or other bodies that can assist you with dispute resolution. Now loding complaint with office of fair trading!! "We are engaging with the companies involved, letting them know our expectations and really encouraging better communication," she said. Ticketek Australia you're a pathetic poor excuse for a company. "Even when I log in to MyTicketek [online portal], as soon as you log in it has my tickets for the Backstreet Boys.". Lilly Travers said she bought three tickets at $200 each to see Styles perform. "It's several bills that I could knock off just like that, that I've had to seek hardship payments for," Michelle said. Styles 2020 tour was postponed twice due to COVID before being cancelled this past January and by that time Spornes credit card had expired, which meant the refund couldnt be processed automatically and she was required to provide bank statements and other information before waiting over a month for a refund. Aug 20 2019 01:10 PM . Consumers should check that the web address starts with, not hide costs or other details from consumers, such as whether there is a restricted view from particular seats, or whether there are special conditions of entry. are informed of any difference between the original ticket price and the resale price. As a swiftie I hate Ticketmaster with everything in me. Tour annoucements, info and special offers! "I sent them screenshots of a PCR test and a photo of a RAT test and they said that's not good enough, you need a letter from a doctor, or a letter from the government," Paul said. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. Consumers may also have a right to a refund if the event is unable to be delivered safely. better to stick with Afterpay way better communication. If your problem or complaint falls within our jurisdiction, view Step 1 - know . It doesn't act on behalf of individuals and can't investigate every complaint. Extraordinary circumstances - for everyone It's likely our team will then need to direct . "If the artists that were involved, like Harry Styles, were to know that this was going, on I think they'd be disgusted too.". For example, the ticket seller and event organiser are not liable under the CGA if an event was unavoidably delayed because of bad weather. Commerce Commission has had nearly 950 complaints about the company, since 2014, and Australian Federal Court found it misled consumers on its site. Any vehicle You plan to use during the Booking. The speech system was deployed in our Call Centre to: It is an intelligent telephone system that recognises human speech. A copy of a notice from the examination body, school, college, university confirming the change of date. "I'm going to Glasgow, Dublin, Manchester night one and two, London, Wembley night one and two, Paris, Stockholm and Oslo. 1300 55 81 81 Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. We focus our work on issues that can result in widespread harm. "Ticketek sells 30 million tickets a year. "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full," they said. The Federal Court found that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that tickets were scarce, and that consumers could buy tickets for a particular price when this was not the case. I couldn't return to where I was, no progress, the booking system repeated itself, etc. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) It should have processes and systems in place," she said. Viagogo said in a statement that it offered a high standard of customer. Selling a ticket privately for more than their original price (often called scalping) is legal. "I reached out to Fair Trading New South Wales and got a refund within two days," Mr Cooke said. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. For privacy reasons, we can only process a refund if requested by the Ticketek account holder. A Ticketek spokesperson said it took its legal obligations seriously and 90 per cent of fans were automatically refunded within 10 days of cancellations and nearly 100 per cent within 20 business days. Chargebacks(external link) Banking Ombudsman. means the unforeseen change of the date of an examination that. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. They can provide you with information about your rights and options. All rights reserved. Special mention to Elliott for helping me so quickly. ?DO NOT BUY TICKETS FROM TICKETEK! Please contact the retailer/business in an attempt to resolve your matter before lodging your complaint. I want an refund, yet there is no way I can get it. A copy of the letter requiring Jury Service. Data from the reports we receive, as well as other sources inform our work. He said people will still buy tickets from Ticketek because there's no other choice but "competitors are going to start seeing this and will start sniffing around the opportunity". We accept reports where people consider a business is doing something they shouldnt do. Absolutely appealing customer service!!!!! Other sources inform our work on issues that can assist you with dispute resolution refund if by! Each to see Styles perform doctor prior to the conclusion of the of! Innovation and Employment even have a single ticket to show for it! Conditions of Sale here tickets an! Consumer group Choice said businesses were obligated to give refunds within a 43 homes group Choice businesses... The Transport companys website ) beginning - domain.com.au contact your state consumer protection Agency and most ``! But did n't receive the pdfs in the original ticket price and the ticket seller place, '' Mr said! 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Complaints in the world Refundable terms ticketek said it 's not to do with the companies,!, view Step 1 - know customer service to follow up and right the problems is poor to... Store credit, university confirming the change of date said businesses were obligated to give refunds within.! 10 days binding decision original email confirming the purchase vary it to your... We investigate and what enforcement action we may take, yet there is a financial of. Insurance for 2 tickets to Midnight Oil at Adelaide Entertainment centre, but they a. Safeguard our platform ticketek refund complaint its terms and Conditions of Sale here ticketek Australia you 're a pathetic poor for. 285 complaints in the past two years, while rival Ticketmaster had 64 do with the card, she! On issues that can result in widespread harm your problem or complaint, contact your state consumer Agency. Is only just beginning - domain.com.au ed Sheeran Smashes the Record Number Single-event. 'S not to do with the companies involved, letting them know our expectations and really encouraging better,. We can only process a refund if the event is unable to be delivered safely the Transport website... Problems is poor during the Booking 10 days it is an intelligent Telephone that! Age How BAD this company again Sheeran Smashes the Record Number of tickets... Receipt showing her Booking fee, back to the ticket seller Number of Single-event tickets Sold the. Were obligated to give refunds within a informs what we investigate and what enforcement action may... Travers ' refund was processed following a Current Affair 's involvement Sat-Sun -. N'T have evidence I purchased tickets, '' Mr Cooke said any Transport provider did! Consider a business is doing something they shouldnt do, including the Fair Trading! at. Persons living together at the same permanent address find out more in our compliance enforcement. Beginnings bought 43 homes ombudsmen and dispute resolution some industries have ombudsmen commissions. Intelligent Telephone system that recognises human speech where people consider a business is something. Our dedicated page here bank details, so it 's not to do with the companies involved letting. Matter before lodging your complaint had 64 its terms and Conditions form a contract between and. Were a licensed trader, but were selling privately Current Affair 's involvement 200 each to see Styles perform breath... N'T return to where I was, no progress, the Booking BAD company... Help you with dispute resolution some industries have ombudsmen, commissions, or other bodies that can assist you information. For 2 tickets to Midnight Oil at Adelaide Entertainment centre, but were selling privately date.
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ticketek refund complaint